我們提供現貨商品之退換貨。請按照以下步驟退貨:

1. 在收到商品的7天內發送電子郵件至chiao.official@gmail.com和我們聯繫。

2. 請將商品保持在其原始狀態,連同原包裝一起寄回。

3. 提供我們包裹的運送資料。

貼心提醒:

・訂製款不得退貨。

・禮物可換成其他等價商品。

・我們不接受已磨損,使用,改動或損壞的商品。

・我們不負責退貨包裹在運輸過程中丟失、被盜或損壞。

・我們將透過您原先的付款方式進行退款。

・運費不予退還。

・我們不負責退換貨所產生的運費。

本公司將保留拒絕不合理的退貨及維修內容之權利

 

We offer returns or exchanges on in-stock merchandise purchased through our online shop.

Please follow the steps below for return the merchandise: 

  1. Email us at chiao.official@gmail.com within 7 days after the date of delivery of the products.

  2. The products must be returned in their original condition and in their original packaging.

  3. Provide us the shipping information.

Please note:

  • Returns are not eligible for customized items.

  • Items received as gifts may be exchanged for alternative items.

  • We will not accept jewellery item that has been worn, used, altered or damaged.

  • We will not responsible for return packages are lost, stolen or damaged during shipping.

  • All refunds will be processed using the original payment method.

  • Delivery charges are non-refundable.

  • We are not responsible for shipping charges on any return or exchange item.

Chiao Jewellery reserves the right to deny unreasonable repairs, returns and exchanges.